Escalation - Request for Immediate Restoration of SmartRing Service

[pwgilbrt]

Dear Telus Support Team,

I am reaching out to express my concern frustration regarding the persistent issues with my SmartRing service, which remain unresolved despite several follow-ups.

This phone number serves as a crucial support line for Columbians and Canadians with disabilities. The service disruption is causing significant hardship and could potentially endanger vulnerable individuals.

I kindly request a callback or written response confirming that this issue is being prioritized, along with a reliable timeline for its.

Sincerely,  

 D Gilbert  

Account (removed account info on public forum)

[TELUS_Support]

We're sorry to hear about the issues you're experiencing with the SmartRing service D. We'll send you a PM shortly to inquire further.

[pwgilbrt]

It’s been two weeks since we first asked Telus to reinstate our 20+ year old support line for disabled Canadians. Is Telus expressing their feelings about the disabled with their inaction? 

[TELUS_Support]

We apologize for the frustration and inconvenience this situation has caused, pwgilbrt. Please rest assured that we take all customer concerns seriously. As indicated in our prior PM, a ticket has been logged for this issue, and our tech support team is committed to resolving this issue as quickly as possible. We appreciate your patience during this time.