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Escalation - Request for Immediate Restoration of SmartRing Service

pwgilbrt
Neighbour

Dear Telus Support Team,

 

I am reaching out to express my concern frustration regarding the persistent issues with my SmartRing service, which remain unresolved despite several follow-ups.

 

This phone number serves as a crucial support line for Columbians and Canadians with disabilities. The service disruption is causing significant hardship and could potentially endanger vulnerable individuals.

 

I kindly request a callback or written response confirming that this issue is being prioritized, along with a reliable timeline for its.

 

Sincerely,  

 D Gilbert  

Account (removed account info on public forum)

 

3 REPLIES 3

TELUS_Support
Official Support Team
Official Support Team

We're sorry to hear about the issues you're experiencing with the SmartRing service D. We'll send you a PM shortly to inquire further.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

It’s been two weeks since we first asked Telus to reinstate our 20+ year old support line for disabled Canadians. Is Telus expressing their feelings about the disabled with their inaction? 

TELUS_Support
Official Support Team
Official Support Team

We apologize for the frustration and inconvenience this situation has caused, pwgilbrt. Please rest assured that we take all customer concerns seriously. As indicated in our prior PM, a ticket has been logged for this issue, and our tech support team is committed to resolving this issue as quickly as possible. We appreciate your patience during this time.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.