FR
Help

Welcome to the Neighbourhood

Share thoughts, ask questions, and get answers. All in one place.


cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
76.7K Members
1,166 Online
10.1K Posts

Categories

Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

8,079 Posts

Home Services

Discuss TELUS TV, Internet, and Home Phone products and services. Ask a question or share your expertise.

24,523 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

541 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

2,553 Posts

Groups

A gathering place for like-minded people to meet, greet, and discuss.

0 Posts

My Account

Discuss the My TELUS app and portal for accessing TELUS services, plans, billing and subscriptions.

4,205 Posts

Latest forum discussions

Ask a question

Connect app not working?

I recently signed up for home internet and phone, and the experience has been an absolute nightmare. Signing up caused all my telus services to be put under a random persons account, and their credit file. It took hours on the phone and in person to ...

Resolved! Only some websites reachable

Since yesterday's outage (I'm in Toronto) all my devices (Android, Win 11 and iPhone) are only able to reach some websites but not others, same issue with mobile apps. It's always the same sites/apps for all devices. For example, Using Chrome browser...

robertag by • Friendly Neighbour
  • 689 Views
  • 7 replies
  • 0 kudos

email address

If I cancel my internet with Telus can I keep my email address even if I have to pay a fee?

geomal by • Just Moved In
  • 17 Views
  • 0 replies
  • 0 kudos

Resolved! Canceling a channel

I have been trying to cancel sportsnet on my optik tv and it won't work on the app or the web. Always say problem loading your channels, try again. I am so frustrated that I am close to canceling my service. Is anyone able to assist me with this?

Godingal by • Organizer
  • 1783 Views
  • 5 replies
  • 0 kudos

Seniors plan (mobility for good)

The plan is advertized as 10gb for 25$. My mother have this plan but only get 5gb. I called yesterday on her behalf on my mother and it's was very frustrating. I felt that the CS was not interrested on helping my and wanted to upsell my mother. I jus...

celineL by • Just Moved In
  • 29 Views
  • 1 replies
  • 0 kudos

Unable to create multiple smart arming routines

There is a goodnight routine that arm stays throughout the night. I would like to set up a daily routine that smart arms at 8am. Everytime I try to set up a rule or a schedule, it requires me to select a specific date which is what I do not want.

Connect App - devices not showing up

We upgraded to Fibre optic a while ago and ever since the connect app isn't functioning properly. Devices aren't showing up so I am unable to pause wifi or set schedules. This is a huge feature in our household with young kids. I need to be able to c...

Switching the NH20A modem from Bridge mode to Routing

I am ultimately trying to add a Nighthawk WiFi 6 wireless router to replace the Boost Hub.I would first like to say hello to all as from what I have read so far, there are quite a few very knowlegeable people here.. I am very new to telus but do have...

LB_Hill by • Just Moved In
  • 28 Views
  • 0 replies
  • 0 kudos
Load more
Fresh on the block

Streaming on TELUS - May 2025


Getting started

This is a safe space to share your feedback, ask for help and answer questions. Check out these helpful links to familiarize yourself with the community and some of its members.

Friendliest neighbours
View all

Latest from the Neighbourhood Blog

Streaming on TELUS - June 2025

Streaming on TELUS - June 2025 Hey everyone! Hope you're doing well and enjoying the spring weather! June is right around the corner, and another month means another new batch of great movies and show...

0 Comments

TELUS TV+ is now available on Fire TV!

TELUS TV+ is now available on Fire TV! Great news! The TELUS TV+ app is now available for download on Amazon Fire TV, giving you even more ways to stream your favourite shows, movies, and live TV chan...

0 Comments

Streaming on TELUS - May 2025

Streaming on TELUS - May 2025 Hey everyone! Hope you're doing well and enjoying the spring weather! May is right around the corner, and another month means another new batch of great movies and shows ...

0 Comments

Optik TV Lifestyle Content Free Preview

TV lovers rejoice! We’re offering Optiv TV customers an exclusive free preview of premium lifestyle and entertainment channels until April 14. We’re treating you to some of the most popular channels: ...

0 Comments
View all
Copyright © 2025 Khoros, LLC