Telus has made every effort to frustrate home customers. They cannot or will not answer basic questions, refuse to reply in writing to confirm their - usually wrong or sneaky - reply and supervisors and management are almost impossible to reach. Telus offered me a package and then sent me a bill for a much higher price. It took 3 months and dozens of calls, mostly with telus phone reps who could not do anything. i sent requests for escalation and to speak to a manager several times, with no response. only when i laid a detailed complaint with ccts did telus respond to me but even then the response. showed no acknowledgement or understanding of the problem and i had to ask ccts twice more for a detailed response and agreement to honour the price their sales rep had quoted me. however ….. as always with telus, the cost of my mobility was increased when they changed my account and this remains a problem that will likely require months more of frustration. beware, telus does not follow the norms of commerce: they seldom put anything in writing, their billing system regularly sends out wrong invoices and their ’support’ people only know how to say ‘i undersatand’ when in fact they do not.
