I had Telus switch my Residential Internet to Business Internet in May 2024. My business accountant found that Telus was double-billing as, since May 2024, I was being charged for Business internet AND was continuing to be charged for Residential Int...
I have submitted a request to technical support 4 days ago, but have not yet received a response. I get a "We are unable to retrieve your request details. Please try again", when logged in to MyTelus to check the status!Maybe here someone else has en...
Dear TELUS Support,We would like to request an update to the email address used for receiving our invoices. Currently, the invoices are being sent to one of our users, but we would like to change this to a different email address.Additionally, we are...
I have been trying to submit a callback, support request and much more for months. Telus will simply will not call me. Every support request, every callback fails.I need to manage all our business account(s). Telus is making this very hard and taking...
I want to add a user to administer their own number. I created a user account and then requested access by phone number. As the account administrator, there are no entries in the pending request section. I have waited a couple of days for it to show ...
I am the owner of Food Market.Food Market would like to cancel Telus Account However, the original person who applied for this account was the manager of Food Market, so the Telus Service Center says that the manager should cancel this account. Unfor...
I am closing my business and proactively scheduled a termination of business phone. No problem and even got an email to confirm the scheduled termination.Two days later a Telus employee terminated the service 2 months early. A quick phone call with a...
Had an incident with one of your drivers today and want to make a complaint.This driver lives in my neighborhood and cut me off 3 times as he has no left hand turn signal or brake light.He then proceeded to drive through the alley way that i park in ...
Your property at 1419 - 17 Ave SW is a mess with litter and dirty sidewalks. You need to be a better corporate citizen and keep this property cleaner for our neighborhood. I have a video I can send you. Would you like me to send it to you? Joseph
We’ve recently had to move our office due to circumstances out of our control with the building. We’ve tried to move our Telus business internet, but they don’t serve the area where our new office is. Because of this, Telus is charging us over $2000 ...
