The plan is advertized as 10gb for 25$. My mother have this plan but only get 5gb. I called yesterday on her behalf on my mother and it's was very frustrating. I felt that the CS was not interrested on helping my and wanted to upsell my mother. I jus...
I upgraded my phone in the store with the EPP program went great I signed everything then upon checking they had no phone for me. This was annoying but it happens they said it would be shipped to me, again no problem. In the mean time I was told to u...
When I log into my Telus app, I see a loyalty offer… but I can’t see the details on it. How do I know what I am being offered?
I received a call from someone at Koodo who is offering a promotional plan to switch from Telus to Koodo. When I agreed, they asked me for my email address and then asked me to forward an email they sent to [email protected] mentioned ther...
I'm a native Spanish speaker. I been trying to reach a customer service representative for the last week that speaks Spanish. I know for sure that Telus has a call centre in Guatemala. Every time I ask for a team member that speaks Spanish I get tran...
Hi! I had a bring it back device with Telus for 2 years. After the contract ended earlier this year, I returned the device to Telus. I was sent a text message from Telus with a Canada Post account number to send device to. I sent device on 12th April...
I have a 24 month contract signed in November 2024. With discounts the price was $64.00 and that is what I was billed every month until I received my May 2025 bill. It appears one of the discounts has disappeared and the bill has gone up to $80.20. W...
I am planning to go to Europe on June 22 for 16 days. If I buy the 30-day Europe travel pass now, will it cover me for the whole trip? Am I correct that if I purchase the 30-day travel pass, I will not be charged the $16 “easy roam” daily fee? Thanks...
Hello I’m having issues logging into the Telus connect app I’m trying to set up a booster for my apartment but I need this app to do it and all it’s saying when I try to login in is “Unable to log into this app with you mytelus account settings”the w...
Hello. I have been trying to get a price match on my 2 iPhone 16’s I purchased 16 days ago on the phone. It is now on sale. The links do not work to get to the price match form. I got through to customer service after several hours of being on hold, ...
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