Billing Issues

[a_stg]

Telus LIES.

1. Home Security Scam:
   I was offered a "free security camera" at signup—no contract or obligation mentioned. I was then charged for a $180/month Home Security package I never agreed to. This was only reversed after I caught it myself and disputed it.

2. Service Repair Bait-and-Switch:
   A TELUS technician was sent to address extremely slow internet performance. He stated the fix (replacing an old wire) was free of charge, and left. I was later charged $200, with no warning, and told the tech “marked it down as my issue.” Again—this was never communicated to me before or after.

3. Streaming Package Deception:
   I was told my Netflix, Crave, and Disney+ accounts would be consolidated into a $45/month TELUS streaming bundle. My bill shows $75/month. This is the third documented instance of verbal agreements not being honored.

I attempted to escalate this via live support and was told the soonest callback is in three days. That is completely unacceptable given the scope of these issues and the amount of money involved.

I will be filing a formal complaint with the CRTC and taking this to public consumer advocacy channels.

[TELUS_Support]

Definitely not the experience we want for our customers to have. We'll send you a private message to discuss this further!

[aastg]

Interesting that my post title was edited without consent. I originally called out fraudulent charges and deceptive practices. Censoring customer experiences doesn’t fix the issue—it just proves the point.

[aastg]

WOW. Now they've gone in and edited my post title.

It should read: Fraudulent Charges, Deceptive Practices, and Billing Errors

[aastg]

I posted a complaint here in the official TELUS forums about fraudulent charges, deceptive billing practices, and censorship.

They edited my post title from “Fraudulent Charges, Deceptive Practices, and Billing Errors” to “Billing Issues” without my consent—then deleted the entire post when I pointed it out.

TELUS: This isn’t customer service. This is censorship and gaslighting.

You’ve lied about free offers, charged me for a “repair” you said was free, inflated my streaming bundle price, and now silenced me.

Do better. Fix it.

[TELUS_Support]

Nothing was deleted, as you can see we've moved this post into the thread from your original post which was right below it in the Latest Posts feed. We've merged them together as we like to keep things neat and tidy in order to minimize duplicates. That being said, there's also no need to use different usernames as one will suffice. We're still looking into things as per our original private message conversation and will answer there when finished. Thanks.

[a_stg]

I had to use a different username, as your website would not let me login.

The only option it gives me is to start a new profile. I still cannot look at my messages on my original profile.

[aastg]

To clarify—my use of two usernames wasn’t intentional. Your platform locked me out of my original profile without any way to regain access. I only created the second account because I was unable to post or engage through the first.

If it helps keep things tidy, feel free to merge or deactivate the original account. But I’d appreciate it if this wasn’t framed as misconduct on my part when it was caused by technical issues on your end.

Thanks

[a_stg]

I need you to delete my response, as my personal information is now in the thread due to your faulty reply system.